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Privacy → Data retention
See what CARVA keeps, why it may be needed, and when it is deleted or anonymised.
Delivery → Problems, damage and claims
Record the condition, take photos and report a mismatch before confirming the handover.
Drivers → Payment methodology
Review the agreed driver pay, pickup date and payout conditions before accepting a delivery.
How do I arrange insurance for my car during delivery?
Insurance is arranged separately from CARVA delivery. See how to request a broker quote and what to check before pickup.
Can I book delivery for a non-running car to Lithuania?
Request non-running car delivery to Lithuania. See which condition option to choose, what fault details to share and what to confirm before pickup.
How do I book car pickup from a seller remotely?
Book car pickup from a seller online. Prepare the location, seller contacts, release permission and VIN before activating the assigned driver.
How does CARVA delivery work?
Book in minutes and pay the advance to start driver matching. When CARVA finds a suitable driver, review the pickup date, sign the declaration and pay the balance. We then activate the driver.
How can I see what's happening with my delivery?
Your order shows the key stages from payment and driver assignment through pickup, transit and handover, along with the action needed from you.
What makes a delivery faster?
A complete request helps CARVA find a suitable driver and avoid avoidable corrections. Enter the right addresses, vehicle condition and earliest pickup date.
What does CARVA's delivery experience mean for my order?
CARVA applies its more than 10 years of vehicle delivery experience to planning routes, matching drivers and coordinating pickup and handover across Europe.
How can I get help by phone?
Call CARVA at +370 654 06214 when you need help with your delivery, especially if pickup or handover arrangements change.
How can you follow the delivery?
The customer app shows the request, driver, pickup, transit and delivery stages in one place. It also shows your payment and declaration status.
How do I get delivery updates?
Your order guides you through each stage. When your input is needed, CARVA provides the relevant action in the order, conversation or email, including driver activation, signing, payment and receipt confirmation.
What does a transparent delivery market mean?
It means understanding the price, the current stage and who is responsible. CARVA shares delivery examples and invites honest feedback, while keeping personal order information private.
Can I order without a separate registration step?
Yes. On the website, check a price and continue to the order without a separate sign-up form or password. CARVA asks for the contact, vehicle and route details needed to handle the request.
How is the vehicle checked at pickup?
The assigned driver can open the signed declaration in the protected pickup task once it is available, inspect the vehicle and upload condition photos before leaving with it.
What happens when the vehicle arrives?
The driver records the handover. Inspect the vehicle and confirm receipt in the delivery flow.
Which cross border routes can I price?
The calculator accepts pickup in Germany, Belgium, and the Netherlands and delivery in Lithuania.
How are driver pay and incentives agreed?
We agree your pay and any applicable incentives before you accept the delivery. Currently, the offer records a fixed agreed amount: choosing a pickup date does not automatically change it.
When will my car arrive?
The earliest pickup date in your request is a preference. The matched driver proposes a pickup date, and the arrival estimate becomes clearer after collection.
How long does it take to request delivery?
You can check a price and submit a request on your phone in just a few minutes when your route, vehicle and contact details are ready.
Which delivery details stay private?
Your private order, conversation, full addresses, VIN and signed documents are not public market data. The declaration masks some customer details, while authorised participants receive the information needed for their task.
Who receives the pickup declaration?
Once a driver is assigned, open the “Activate driver” action sent in your order conversation or email. Enter the seller contacts in that form, including the “Seller email” field, then review and sign the declaration and pay the balance.
Can a Lithuanian business deduct VAT?
An eligible VAT payer may be able to deduct input VAT when the service is used for VAT taxable activity and the invoice meets the applicable requirements.
Where in Lithuania can I receive the vehicle?
The calculator offers fixed pickup points in Vilnius, Kaunas and Klaipėda, plus door delivery where available.
How is door delivery priced?
The calculator uses the current price for the destination region and adds a local leg where applicable. Distance, expected driving time and a minimum charge can affect the total.
What is CARVA's donation commitment?
CARVA has published a commitment to allocate 1% of its platform share to Blue / Yellow and another 1% to Maisto bankas for each completed delivery.
When and how do I pay?
Pay the advance shown at checkout to start driver matching. It is part of the total price. Your saved order records the amount and payment terms. After assignment and declaration signing, pay the balance through the offered checkout before pickup.
How is the right driver chosen?
CARVA matches a driver to the route, vehicle, availability and pickup timing. The cheapest number alone does not describe suitability.
What builds a driver’s reputation?
A driver builds a useful record by accepting suitable routes, confirming realistic dates and completing pickups and handovers accurately.
Why does CARVA use a simple visual system?
The interface keeps route, price and next action easy to find. Its road sign headings use Alte DIN, while terracotta marks key actions.
Who can see the order conversation?
Discuss route changes, pickup instructions and handover questions in the order conversation. It is linked to your delivery and limited to the relevant participants and authorised CARVA staff.