Frequently asked questions

From Germany, Belgium, and the Netherlands to Lithuania. Choose an offered meeting point in Vilnius, Kaunas or Klaipėda, or address delivery where available. Select the non-running vehicle type when ordering. For pickup details that need clarification, use your order conversation.

We aim to complete the whole process from your request to delivery in 5 business days. The latest delivery deadline is 15 days from your selected earliest pickup date. We agree the actual pickup date once a driver is matched.

CARVA requires the driver or carrier performing the delivery to hold carrier liability insurance (CMR) valid for that transport. CMR insurance covers the carrier’s liability for loss of or damage to the transported car under the policy terms. It is not all-risks insurance for your car: liability limits, policy limits and exclusions apply, so the full vehicle value may not be reimbursed. Ask in your order conversation about the policy and cover for your delivery. For extra peace of mind, you can arrange additional vehicle insurance separately. It is not included in the delivery price. A broker will assess the car, route, value and available terms.

Enter your route and vehicle to see the estimate, VAT and total. We collect the details through the order steps. If the address or vehicle condition changes later, write in your order conversation so we can agree the changes and price before collection.

Checking a price is free. When ordering, pay the advance shown in your order: it counts towards the total and starts driver matching. Once assigned, we send the “Activate driver” action, where you sign the declaration and pay the balance before collection. Payment actions appear in your order and the message we send.

We refund the advance if we cannot find a suitable driver or the proposed pickup date does not work for you. Write in your order conversation before collection to discuss another date or a refund. For other cancellations, we calculate the amount returned based on work already performed and your order terms.

The car must be fully paid for with the seller. Once a driver is assigned, we send the “Activate driver” action in your order conversation or email. In that form, you enter the seller contacts, sign the declaration and pay the balance. We use the “Seller email” field to let the seller know CARVA will collect the car.

Your order guides you step by step, with the driver, dates, payments and delivery progress in one place. When you need to act, we show the next step in your order, conversation or email. CARVA coordinates collection and delivery. On delivery day, be reachable for the driver’s call to arrange your meeting.

Meet the driver, inspect the car, keys and documents, then confirm receipt by giving the delivery code to the driver. If anything needs clarification, photograph it and write in the order conversation first. CARVA will help coordinate the next steps.

Contact CARVA to start onboarding. We’ll guide you through the workflow and discuss your routes, required documents and next steps.

We agree your pay and any applicable incentives before you accept a delivery. Choosing a pickup date does not automatically change the agreed amount. Payout becomes eligible after completed delivery and customer confirmation.

Start the pickup task when CARVA activates collection after the customer’s signature and confirmed payment. Check the VIN, condition, keys and documents in the task and upload photos before leaving. If anything needs clarification, CARVA will help coordinate the details.

Use the calculator for a single vehicle. For regular deliveries, contact CARVA with your routes, vehicle volumes, condition and preferred dates. Together, we can discuss pricing, a more convenient ordering process and additional tools for your business.

Tell us what you offer and whether you are interested in transport, B2B services or investment. Include the countries you operate in and your contact details. We discuss scope, responsibilities and terms directly.